Welcome to the ravestate community. We want your purchase with us to be straightforward and transparent. On this page we’ve gathered the questions that come up most often about shipping, payment and returns, answered simply and clearly.
If you need any further help, you can reach our customer service at info@ravestate.eu. We aim to answer everything as quickly as we can.
Ordering and payment
Do I need to register to place an order?
Yes, purchases in our webshop require registration.
When exactly is the contract between me and the shop formed?
After placing your order you first receive an automated acknowledgement. The contract is formed when we confirm the details of your order and the expected fulfilment in a second, non-automated email.
How can I pay for my order?
You can choose between two secure methods: pay in advance by bank transfer (to Szabó István Márió, Revolut account) or by card online through our webshop’s payment system.
Is cash on delivery available?
No, cash on delivery is not currently available in our webshop.
Shipping and collection
What delivery options can I choose from, and what do they cost?
Delivery is handled by Foxpost and the GLS courier service. To a pickup point or parcel locker the fee is 899 HUF (Foxpost) or 1,290 HUF (GLS pickup point, Postapont). For home delivery the fee is 1,890 HUF.
Above what order value is shipping free?
If your order exceeds 20,000 HUF, we cover the cost of home delivery (within Hungary).
How long will my parcel take to arrive?
The general fulfilment deadline is no more than 2 working days from the confirmation of your order.
Do you ship abroad?
No, we currently deliver within Hungary only and do not accept international orders.
Withdrawal and returns
I’ve changed my mind — can I return the product?
Yes. As a consumer (a private individual) you may withdraw from the purchase without giving a reason within 14 calendar days of receiving the product.
Who pays the cost of returning the item?
The direct cost of returning the product is borne by the customer. We are unable to accept parcels sent cash on delivery or carriage forward.
When and how do I get my money back?
Following withdrawal we refund the full amount (including the delivery fee) within 14 days at the latest. The refund is made using the same payment method as the original transaction, though we may withhold it until the product has been returned to us.
Warranty and complaints
What should I do if I received a faulty product?
In that case you may bring a claim under the statutory warranty of conformity or, for durable consumer goods, under the mandatory guarantee. You can request repair or replacement of the product. Please contact us straight away at info@ravestate.eu.
What if the product fails immediately?
For new durable consumer goods, if the fault appears within 3 working days of purchase and prevents normal use, we are obliged to replace the product.
Where can I raise a complaint?
You can send your comments and complaints in writing to info@ravestate.eu, or by post to 6400 Kiskunhalas, Széchenyi utca 18. FSZ. 3., Hungary. Our customer service is available Monday to Friday between 10:00 and 14:00 (CET).